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German Speaking Customer Service Assistance for PVH (m/f) in LISBON, Portugal

Teleperformance Portugal



Your Role

If you are a great communicator whos passionate about the fashion industry, this is the perfect job for you! Were looking for pro-active and motivated people to work with PVH the clothing multinational company that owns some of your favorite brands. Youll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, youll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

As part of Teleperformance Portugals contingency plan regarding COVID-19, for now, you will be working from home, from the country you are currently living in. As soon as possible and safe, you will travel to Portugal and join our multicultural team. Also, during this initial period, it will be necessary for you to work with your own device. But dont worry! Our IT team will give you all the support you might need.






Our Client

PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,00 associates operating in 40 countries, has a portfolio of brands as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.







Responsibility

  • Ensure an adequate response time while delivering the highest possible service;
  • Assist, by phone or through written support, to any of the customers questions and concerns regarding the service;
  • Maintain excellent quality and efficiency to achieve our team targets;
  • Identify and process orders that may be fraudulent;
  • Provide Information regarding shipping and delivery;
  • Advice our customers on a high level, providing updated help guides and meeting their individual needs.





Your Profile

  • Native written and verbal communication skills in German;
  • Good level of English, written and spoken;
  • Social media responsiveness, including tracking and responding to customer comments;
  • Ability to ensure positive delivery of messages to our customers;
  • Ability to create upsell and cross-sell opportunities;
  • Ability to manage in an efficient way several emails;
  • Problem-solving skills;
  • Good argumentations skills.





Our Offer

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Private health insurance after 6 months of employment;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events.






Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 10 000 employees, from 95 nationalities, we provide services in 35 languages. Teleperformance Portugal was considered nine times the best company to work for in Portugal by the Great Place to Work Institute and the winner of the Young Talents Attraction Award in 2019. Furthermore, we were awarded five times by Exame magazine as one of the best companies to work for in Portugal and the best company within our sector.Also, our company was the fast growing company in Portugal in the past three years by Expresso, Informa D&B and Deloitte.

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.We are trusted with billions of unique interactions worldwide and we want you to be part of it.





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